The Challenge: Enhanced Customer Experience
Wanting to optimise media targeting but facing a lack of reporting clarity, this automotive leader needed to increase ownership of their internal MarTech and recruited multiple agencies to deliver end-to-end personalisation to customers across 16 European markets.
The Solution: Customer Data Platforms
Using a combination of a customer data platform from Treasure Data, and a digital experience platform from Sitecore, the client drove media optimisations through an enhanced data layer. By consolidating functionalities through a flexible model with Treasure Data, and making the data actionable with Sitecore, the organisation can now push personalisation to the wider space and treat data as an asset.
The Results
This Automotive leader can now create consistent customer experiences across all touchpoints, allowing teams to make data-driven decisions, optimise operations, and increase budget efficiency.